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trim your videos

You can trim the beginning, middle, or end of your video on a computer. You don’t need to re-upload a video to trim it. The video URL, number of views and comments will remain the same. This feature is available for videos under six hours.

Note  : If your video has more than 100,000 views, you may not be able to save changes except to blur faces. This restriction does not apply to channels that are part of the YouTube Partner Program.

Open the video editor.

Open the video editor to cut or delete a section of your video.

  1. Sign in to YouTube Studio.
  2. From the left menu, select Content .
  3. Click on the title or thumbnail of the video you want to edit.
  4. From the left menu, select Editor .

Trim the beginning or end of your video

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  1. Select Crop and Cut  JAafjr8pBDSTNUOBmqHGahx9tNyzI5OUYjz1. A blue box will appear in the editor.
  2. Drag the sides of the blue box. Stop when the frame covers the part of the video you want to keep. Anything not in the box will be removed from the video.
  3. Click Save .

Remove a section of your video7OKhZs7zKVzZR4alItO1fMIyQl1AkKGmVaZI

  1. Select Crop and cut  JAafjr8pBDSTNUOBmqHGahx9tNyzI5OUYjz1, then click NEW CUT . A red box will appear in the editor.
  2. Drag the sides of the red box. Stop when the red box covers the part of the video you want to remove. Anything not in the red box will remain in the video.
  3. To confirm your changes, select Cut JAafjr8pBDSTNUOBmqHGahx9tNyzI5OUYjz1 .
  4. Click Save.

If you want to crop or trim your video at a specific time, you can enter the time in the box. To review your changes, select Preview. To undo a cut of this section, click UNDO . You can click DISCARD CHANGES at any time to discard your changes.

More options

  • Select More Revert 8UltGOm3O703Tfy9kBs8wgYP3Mr01vT22TFC6Xqy5KtXdNIgZtB5che-p3umsPppAg=w36 and so to original to remove any unsaved changes you’ve made to your draft.
  • You can upload your edited video and upload it again to publish the changes you made.

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Troubleshoot Video Errors, Buffering, and Freezing

There are many factors that can cause video playback issues, such as device or internet connection.

If a video freezes, buffers, or you get one of these errors, you may have a video playback problem:

  • An error has occurred.
  • Playback error. Click to try again.
  • Connection to server lost.
  • This video is not available.
  • Something went wrong. Click to try again.

By troubleshooting your internet connection or device, your video can play without playback issues. Start by checking your internet speed, then check the steps for your device.

Troubleshoot internet and device connection issues

Try following the steps below to troubleshoot your internet and device connections.

internet speed

The quality of your domestic or mobile device may affect the smoothness of reproduction of YouTube videos and if the videos are reproduced in HD. 

  • Check the resolution of the YouTube video and the recommended speed necessary to reproduce the video. The following tabla muestra las velocidades aproximadas recomendadas para reproducir cada resolution de video.

video resolution

Velocidad sostenida recommended
4K 20Mbps
alta definición 1080p    5Mbps
alta definición 720p  2,5Mbps
SD 480p 1,1Mbps
SD 360p 0,7Mbps
  • Try running an internet speed test to make sure your internet can support the selected video resolution. You can also change the quality of your video to improve your experience.

Note: The actual speed that your device gets may vary from the number given when you run an ‘internet speed test.’ The difference can be due to numerous factors including:

  • Wi-Fi performance
  • Time of day
  • How your ISP connects to YouTube 
  • How many devices are on your network: If there are a few devices on your network, then the connection is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • You can also find out if your internet Service Provider is HD Verified; by visiting the Video Quality Report.
  • If you’re interested in seeing more info on how your videos are played back, check out Stats for Nerds.
  • Try restarting your internet connection if the above suggestions don’t improve your connection.

Smart TVs, Chromecast, and game consoles

To fix playback issues with your smart TV, Chromecast, or game console –

  • Restart the YouTube app.
  • Restart your device: Do a hard restart by disconnecting the power and then reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device’s firmware/system software.

Android Computer iPhone & iPad

More

More

  1. More

For the YouTube app or mobile site, try some of these troubleshooting steps:

YouTube app

  • Restart the YouTube app.
  • Restart your device.
  • Turn off your mobile data connection and then turn it on again.
  • Clear the YouTube app’s cache.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest available version of the YouTube app.
  • Update to the newest available version of Android.

Mobile site

  • Clear your browser’s cache and cookies.
  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a green or black screen in the video player

Si puede escuchar el audio de un video de YouTube, pero el reproductor de video está verde o negro, intente:

  • Use un navegador diferente para ver el video.
  • Limpia la memoria caché y las cookies de tu navegador . 

Si eso no funciona, pruebe algunos de estos consejos para la solución de problemas .

Solucionar problemas de audio

Si no puede escuchar ningún audio de un video de YouTube, es posible que el botón de volumen esté apagado RxPrCTKOjtiyVsbVj8QzrF4hNiPgkWAHY0RQK34RcULqxMtQmVFEIqi86_HkEZMCDGsPGwrGmkHIyLmBnIxjXIwc08JZQy2yTu9CE33SVslBGRmg1GeYT1U_BdeVFsZMr7szyRB2wyeFDB_7GBSEl5jogUc7JDCkMwBOC7JDCkMwBOC7JDCkMwBOC7JDCkMwBOC7. Pruebe algunos de los siguientes pasos de solución de problemas:

  • Asegúrese de que el sonido/volumen esté activado para su navegador o dispositivo.
  • Verifique la configuración de sonido de su dispositivo.
  • Reinicie su navegador o dispositivo.

Otro tipo de problemas

Problemas con los productos pagos de YouTube;

Si los pasos anteriores no funcionan y usted:

  • Compró una película o un programa de televisión en YouTube, O
  • Es un miembro pagado activo de Youtube Music, YouTube Premium o YouTube TV

Puede ponerse en contacto con nosotros para obtener asistencia con compras o membresías .

Contenido con restricción de edad

A veces, el contenido no infringe nuestras políticas, pero es posible que no sea adecuado para espectadores menores de 18 años. Los videos con restricción de edad pueden no ser visibles para los usuarios que:

  • Son menores de 18 años
  • están desconectados
  • Están viendo videos de YouTube incrustados en la mayoría de los sitios de terceros

Obtén más información sobre cómo mirar videos con restricción de edad .

Modo restringido

El modo restringido es una configuración opcional que filtra contenido potencialmente para adultos que usted u otras personas que usan sus dispositivos pueden preferir no ver. Cuando el modo restringido está activado, es posible que los comentarios no se puedan ver. Puede activar o desactivar el modo restringido .

Nota : el modo restringido funciona a nivel de navegador o dispositivo, por lo que debe activarse o desactivarse para cada navegador o dispositivo que utilice.

Problemas para descargar videos

Si no tiene YouTube Premium o si la descarga de videos no está disponible para usted, no puede descargar videos. Si puede descargar videos, pero tiene problemas, pruebe algunos de estos consejos para solucionar problemas de descarga .

Problemas de error de cuenta

Si tiene problemas con su cuenta, estos artículos pueden tener más información:

  • Problemas para acceder a YouTube
  • Obtener ayuda para iniciar sesión en YouTube

Si los pasos anteriores no funcionan y aún tiene problemas, infórmenos enviando comentarios .

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Solucionar problemas de mensajes de error del reproductor

There are many factors that can cause an error to appear in the Vimeo player. The following is a list of common player error messages that can appear in desktop and mobile browsers.

In this article:

  • “Sorry, Because of its privacy settings, this video cannot be played here”
  • “Unsupported viewing environment: Your system is having trouble playing this video”
  • “Stream limit: Too many streams are open at once. ”
  • “Device limit: You’ve reached the maximum number of authorized devices.”
  • If you see the error message, you will need to deauthorize one of your current devices in order to authorize the new one. Follow these steps to deauthorize a device:
  • “Network error: A network hiccup interrupted playback. Please reload the player and try again.”
  • “Browser error: Your browser is having trouble with this video file.”
  • “Playback error: We’re having trouble playing this video.”
  • “Player error: The player is having trouble”
  • “Oops! The embed code for this video is not valid!”
  • “This video will be available for viewing shortly.”
  • “Your video has been archived. To regain access to it, and to other videos you may have lost, renew your membership.”
  • “This video is currently only available on Vimeo.com” 
  • “Sorry, this video does not exist.”

“Sorry, Because of its privacy settings, this video cannot be played here”

If you’re seeing this error in the player, the video you are watching has domain-level privacy enabled. The video’s owner can adjust the domains where a video can appear within “Where can this video be embedded?” section of the embed settings page.

If the domain is listed in your video settings page, but the error is still appearing, the domain specified in your address bar may be different from the domain sent to the Vimeo player. In these cases, the privacy error may appear. Contact a web developer to confirm if there is anything in your site’s HTML code that could be blocking the referrer from reaching our player iframe.

“Unsupported viewing environment: Your system is having trouble playing this video”

If you’re seeing this error for all videos, your system or browser may not support playback in the Vimeo player. To start, double check the following:

  • The latest version of your browser is installed
  • Your system can decode H.264 video

Windows 10 users: There are versions of Windows 10 that do not come with codecs pre-installed. Try downloading the media packages found here: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions

Linux users: If you are seeing an unsupported error in the player on Ubuntu (and some other Linux operating systems), try installing these packages: Chromium-codecs-ffmpeg-extra (for Chromium), or streamer0.10-plugins-good and Streamer0.10-ffmpeg (for Firefox)

If you continue to see the unsupported error in the player on Linux (for every video), please contact your OS community for assistance with installing the necessary packages for h.264/ HTML5 playback.

“Stream limit: Too many streams are open at once. ”

Some Vimeo On Demand titles can only be viewed on one device at a time. There are also limits on how many different titles can be streamed concurrently on different devices.

To fix this error, reduce the number of simultaneous streams occurring on your account. For example, try closing additional browser tabs or active devices where your video is streaming.

“Device limit: You’ve reached the maximum number of authorized devices.”

If you see the error message, you will need to deauthorize one of your current devices in order to authorize the new one. Follow these steps to deauthorize a device:

  • Visit https://vimeo.com/settings/apps#devices 
  • Authorized devices will appear at the bottom of this page
  • Click the green button next to the authorized device you want to remove
  • Now you’ll be able to authorize a new device

Please be aware that you can only deauthorize up to two devices within a 90-day period.

“Network error: A network hiccup interrupted playback. Please reload the player and try again.”

If you are seeing this error, your browser or computer has lost connection to our player. If reloading the player doesn’t immediately resolve the issue, check your network connection to make sure it’s up and running. If the error persists, try temporarily disabling any active browser extensions, firewalls, or proxies that may be preventing a successful connection to Vimeo.   

“Browser error: Your browser is having trouble with this video file.”

This error can appear when your browser fails to fetch media for generally unknown reasons. Don’t worry – a quick refresh of the player (or the web page containing the player) should immediately fix the problem.

“Play Error: We’re having trouble playing this video.”

If you’re seeing this error, chances are you’re watching your video in a browser tab or window that has been inactive for an extended period of time. A quick refresh of the player or your browser should clear the error.

“Player Error: Player is in trouble”

If this error appears, we are currently investigating an issue on our end. Please contact us as soon as possible if you continue to see this error.

“Oops! The embed code for this video is invalid!”

This error can appear in the following scenarios:

1. The embed code you entered in your webpage might be incorrect. Be sure to copy and paste the exact code that appears in your embed settings page or sharing window. Learn more here.

2. If the error only occurs in Internet Explorer, the problem may be related to your web page’s document mode or browser version. We recently removed our old Flash player, which may cause this error to appear in older web pages and systems that previously relied on Flash. This most often occurs in web pages that default to an older document mode of Internet Explorer (such as Sharepoint sites or older LMSs).

“This video will be available for viewing shortly.”

The video you are trying to view is currently being converted and should be available soon. The account owner can monitor the conversion process from the video page.

“Your video has been archived. To access it again, and other videos you may have lost, renew your subscription.”

When your paid subscription expires, your account will be downgraded to Basic upon expiration. You may lose some of the videos downloaded during your subscription, but we will automatically keep up to 10 GB of content. Anything over 10 GB will be moved to our archives for storage of up to one year. To remove this error, you will need to renew your subscription.  

“This video is currently only available on Vimeo.com” 

If you see this error, your video’s privacy settings are preventing it from being viewed outside of Vimeo.com. Video owners: Check your privacy settings to make sure your video allows embedding under “Where can this video be embedded?”

“Sorry, this video does not exist.”

The video you are watching has been deleted by the account owner. If this error appears while watching someone else’s videos, you will need to contact the Vimeo account owner or your webpage/service administrator for more information.

If you’re seeing this error for an embed video that hasn’t been removed and the video is set to the “unlisted” privacy setting, there may be a required setting missing from the embed code. If not, please contact us so we can investigate.

Are you still having problems?  You can always check the Vimeo status page for updated information on current site-wide issues.  If you are still having difficulty, please do not hesitate to contact us and we will look into your problem as soon as possible. To help us get to the bottom of things quickly, please include the following information in your initial message:

  • The exact videos shown with an error
  • The webpage where your videos are embedded, including login credentials required to access your page (if applicable)
  • Your browser and operating system specifications (version numbers are important!).

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Related Articles

  • Set your video’s viewing privacy before uploading it
  • System requirements for display, navigation and applications
  • Video Embedding Overview
  • Access and edit embed codes
  • How to download a video

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