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How to cancel Constant Contact + Obtain a reembolso in 2022

emma ayresemma ayresMarketing Expert by correo electrónico July 11, 2022

July 11, 2022

Dentro of this joint

Quick Guide: How to Cancel Constant Contact and Get a Full Refund My Experience: Here’s How I Canceled My Constant Contact Account 3 Best Constant Contact Alternatives for Newbie Marketers Canceling Constant Contact is a Major Problem FAQ

It is possible that Constant Contact no sea perfecto, pero fue fiel has su palabra y me dio un reembolso completeo cuando cancelé mi cuenta, aunque me habita registrado in el plan más barato . Unfortunately, the cancellation process has been frustrating and you will find that it varies with the billing department for checking mi cuenta.

Constant Contact is an excellent service for marketing by correo electrónico (EMS), especially if you are new to EMS and first of all is aprendiendo. Sin embargo, no es adecuado para todos. More experienced marketing specialists will probably encounter limited automation. Y, sincerely, el hecho de que algunas tareas de administración de cuentas solo se puedan realizar llamando al servicio de attention al cliente est decepcionante.

If this is buscando an alternative, ActiveCampaign offers much more value for its dinner. With approximately the price mismo that Constant Contact, obtained one of the best creators of automation of correo electrónico del mercado. También puede administrar completamente su cuenta en línea e incluso pausarla hasta por un año if necesita to mar un descanso.

If this list is already Constant Contact, tenga en cuenta que cancelar su cuenta no es tan fácil como hacer click enlace o tocar algunos botones. Necesitará algo de tiempo en el teléfono si desea cancelar, y para asegurarse de que su reembolso no se mal manejado como lo fue el mío.

Send a vistazo to ActiveCampaign >>

Quick Guide: How to cancel Constant Contact and get a full reembolso

To cancel the account with Constant Contact, siga estos pasos:

  1. Iniciie session in Constant Contact . If plane obtains a reembolso bajo the guarantee of devolución de dinero de 30 días, deberá exportar sus contacts ahora: Constant Contact cierra su cuenta immediatamente if solicita a reembolso.
  2. Llame al departamento de invoicing. Make 855-229-5506 and follow the virtual assistance instructions. Next, connect it with a billing specialist.
  3. To request a cierre de cuenta. If you are eligible for a re-embolso, you must ask for it explicitly. For the general, receive an offer of retention in this step.
  4. Hope the confirmation by correo electrónico. Debería recibir dos correos electrónicos de confirmation: confirmation of cancellation before una hora de llamar and confirmation of reembolso before de dos días hábiles.

My experience: Así es como cancelé mi cuenta de Constant Contact

Aunque el especialista en invoicing con el que haz fue eficiente, todo el proceso llevó mucho más tiempo que simplye haser click enlace de cancelación , que est lo que tiene que hacer con la mayoría de los competitors de Constant Contact.

También tuve que hacer un seguimiento varias veces para que se procesara mi reembolso. Así fue mi experiencia…

Step 1: inicie session en su cuenta

Antes de iniciar el proceso de cancellation, deberá exportar su lista de contactos y cualquier otro dato. This is particularly important if you are requesting a re-embolso and if you are eligible, you will be immediately notified.

If you are not eligible for a refund, you will be charged at the end of the first cycle of invoicing.

Export your contacts from Constant Contact Export of Constant Contact contactsYou can deselect the lists you don’t want to export by checking the boxes next to them

To export your data, log in to your Constant Contact account and click Contacts at the top of the screen. Under your information, you will see a table containing all your contact lists. Click the checkbox in the upper left corner of this table to select all of your contact lists, then select Export from the drop-down menu.

Export your contacts from Constant Contact 2 Exporting our contacts from Constant Contact 2Make sure you have selected all the customer information you will need in the future

Ensuite, vous verrez une fenêtre contextuelle vous demandant quelles informations vous souhaitez exporter. Cochez la case à côté de chaque champ d’information dont vous aurez besoin et cliquez sur Exporter . Cela vous ramènera à la page Contacts .

Lorsque votre fichier est prêt, vous verrez une boîte bleue au-dessus du tableau des listes de contacts – puis cliquez sur Télécharger CSV . Et vous êtes prêt à partir !

Étape 2 : Appelez Constant Contact

Vous pouvez joindre le service de facturation au 855-229-5506 du lundi au vendredi, entre 8 h et 20 h HE (si vous souhaitez annuler votre compte un week-end ou tard le soir, pas de chance !). Assurez-vous d’avoir votre nom d’utilisateur ou l’adresse e-mail associée à votre compte à portée de main.

You’ll be greeted by a virtual assistant who asks why you’re calling. I simply said, “I want to close my account.” Then, you’ll need to give the virtual assistant a reason for your account cancellation. I explained that the standard Email plan didn’t have the features I wanted.

Step 3: Talk With a Billing Specialist

Unfortunately, it turns out virtual assistants can’t process account closures. Instead, you have to speak to a Constant Contact representative to complete the process. I waited for less than a minute to be connected, though.

Even though it’s the virtual assistant’s job to verify your account and your reason for calling, you can expect to answer the same questions when you speak with a billing specialist.

This time, I went into a little more depth. I explained that the standard Email plan didn’t have the automation features I needed to market my business, but the Email Plus plan was outside of my budget.

The billing specialist pitched me a decent retention offer: a discount on the Email Plus plan for a limited amount of time. However, I turned it down and asked to proceed with the cancellation.

Step 4: Ask for Your Refund

Next, I asked how long I would have access to the account. The billing specialist assured me the account would stay open until the end of the billing cycle, which was a few weeks away.

Then I asked how the refund process worked. They clarified that if I wanted to take advantage of the 30-day money-back guarantee, the account closure would happen immediately. I requested to move forward with the refund, and true to their word, they closed the account right away.

Step 5: Watch for Email Confirmations

The billing specialist I spoke with explained that I would receive an account cancellation email within an hour and a refund confirmation email within two business days.

I’d prefer to receive these confirmations instantly, since all I had was a verbal statement and a supposedly closed account. Yet just as the billing specialist stated, I did receive an account closure email in about an hour.

How to cancel your Constant Contact account + get a refund How to cancel on cuenta de Constant Contact + get a reembolsoThe email helpfully explains how to reactivate your account if needed

However, I did not receive a refund confirmation within two business days as promised.

In fact, I had to call support three times to get my refund processed.

The first time, the support rep just didn’t process the refund. The second time around, the support rep promised a resolution within hours…but, as you can guess by now, that didn’t happen.

The third time – the next day – I called back and the support rep again promised a resolution within hours. About an hour later I finally received a refund confirmation.

I’d usually request a written confirmation of everything discussed with a billing specialist, directly from them via email, while still on the call. I wish I’d tried that this time. I don’t know if it would have saved me the extra calls, but it’s worth trying if you’re in this situation so you don’t have to go through the same hassle I did.

Now, I’d purchased the cheapest Constant Contact plan – and received a discount at that – so I wasn’t out much money. If I hadn’t received my refund, it wouldn’t have been the end of the world.

But now that I know how much of a hassle the cancellation and refund processes are, I’d definitely think twice about signing up for a more expensive plan.

3 Best Constant Contact Alternatives for Beginner Marketers

Constant Contact is still one of our favorite email marketing services for newbie marketers as it’s super easy to use (just read our Constant Contact review). However, its analytics are overly basic and – as you’ve seen from my attempts to get my refund – customer support isn’t always great.

I’ve tested a bunch of alternative EMS, and here are the ones I’d recommend instead:

ActiveCampaign

ActiveCampaign offers tons more features than Constant Contact for a roughly similar price. With this EMS, you’ll get detailed reporting and analytics, a drag-and-drop automation builder with 500+ templates, and 40+ landing page templates.

If you’re a beginner marketer who’s not afraid to dive into a more advanced feature set than Constant Contact offers, you’ll find a lot to love with ActiveCampaign.

Sendinblue

While Constant Contact’s 60-day trial is great, it doesn’t compare to Sendinblue’s free plan. Sendinblue offers unlimited contacts, up to 300 emails a day, and basic automated workflows on its free plan, making it fantastic for marketers who want to experiment before they commit to a paid plan.

If you’re ready to dive straight into a paid plan, Sendinblue’s drag-and-drop editor is also a genuine pleasure to use. You can also easily add conditional content display to your emails from within the editor – something that Constant Contact doesn’t allow you to do.

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AWeber

Constant Contact is one of the easiest EMS platforms I’ve ever used, but AWeber comes a very close second. Everything is built to be as intuitive as possible, and if you do need help, you can count on 24/7 live chat support – even on the free plan.

Beginner marketers will also love AWeber’s webinars, video tutorials, and guides, as these are specifically designed to help you master email marketing. Sure, Constant Contact has beginner guides too, but they’re nowhere near as comprehensive.

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Canceling Constant Contact Is a Major Hassle

Ultimately, closing your Constant Contact account isn’t difficult. But it does take longer than it should, and if you forget to follow up on your refund, good luck getting your money back – it won’t happen automatically.

Now that you’ve canceled your Constant Contact plan, you’re going to need a new email marketing service. I’d recommend ActiveCampaign for its powerful automation suite or Sendinblue for its full featured free plan.

Both are on our list of the very best email marketing services in 2022 and will help you level up your email marketing game.

FAQ

How do I cancel my Constant Contact account?To close your Constant Contact account, you have to call the billing team. You can reach billing support on 855-229-5506 Monday through Friday, from 8 a.m. to 8 p.m. ET.Can you cancel Constant Contact any time? Yes – if you cancel your account and you’re not eligible for a refund, then your account will be closed at the end of the current billing cycle. It takes two business days to receive a cancellation confirmation email, however, so I’d recommend contacting the billing department at least three business days before your next bill is due.Does Constant Contact give refunds?Constant Contact has a 30-day money-back guarantee, which means the platform offers refunds in the first 30 days after opening your account. Once you pass the 30-day mark, the platform has a no-refund policy. If you need to ask for a refund, make sure you export your contact list first as your account will be closed immediately.What is the best email marketing platform?That depends on your business needs. ActiveCampaign is great if you’re serious about automation. If you’re concerned about keeping costs in check, Sendinblue offers a generous free plan. I recommend checking out our top 10 email marketing services in 2022 to find the EMS that’s right for you.

How Do I Cancel My Constant Contact Subscription?

Avatar of Cassie Domrock

Written by Cassie Dombrock Updated over a week ago

To cancel your Constant Contact subscription, you will need to call the Constant Contact customer support team at 866.289.2101.

Please note that if you are required to have Financial Archiving , you will first need to contact your Compliance Department to see if you should keep this subscription active.

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Cancel an account

Reference: 000039846

Updated: August 26, 2022

Information on how to cancel your Constant Contact account

Si vous souhaitez annuler votre compte Constant Contact, vous pouvez le faire en ligne via votre page Mon compte ou en appelant notre équipe d’assistance au numéro approprié ci-dessous : États- Unis et Canada (appel gratuit) : 855-229-5506 Royaume-Uni (appel gratuit) : 0808-234-0945 En dehors des États-Unis et du Canada : +1 781-472-8120  

  • Annuler en ligne
  • Annuler par téléphone

 

Exclamation sign icon Important: Según la Ley CAN-SPAM, las cancelaciones (solicitudes de cancellation de suscripción) nunca caducan, por lo que incluso después de cerrar su cuenta, nunca debe viar un correo electrónico a los contactos en su lista de contactos canceledados de Constant Contact a Menos que reciba una nueva solicitud de suscripción explícita para esa dirección de correo electrónico. Lo alentamos a que mantenga su lista de Suscritos cancelados y, si decided dejar Constant Contact, lleve esta lista con usted a su nuevo proofedor de marketing por correo electrónico.

Cancel online

To cancel your account online:

  1. Click on the profile name at the top derecha y seleccione Mi cuenta .Menu desplegable of number of profile with the option Mi cuenta  
  2. Click on the pestaña Facturación . Billing pesta  
  3. Desplácese hacia abajo en la page y haga clic en Cancelar cuenta .Mi cuenta, section Cancelar cuenta y botón Cancelar cuenta  
  4. Haz clic en Cancelar mi cuenta para continuar.Botón Cancelar mi cuenta  
  5. Select a reason to cancel your case. If no ve el motivo adecuado en la lista, click en Más para ver additional options. Luego haga clic en Continuar para cancelar la cuenta .Razones para salir y botón Continuar para cancelar cuenta  
  6. If no está seguro de cancelar, puede comunicarse con nuestro equipo de soporte. On the contrary, click on Cancelar cuenta para confirmar la cancelación de su cuenta.Button Cancelar cuenta  
  7. Su cuenta de Constant Contact is canceled from su próxima fecha de facturación y podrá continue usando su cuenta hasta la fecha especificada. If desea mantener su cuenta activa, haga click en Deshacer cancelación . De lo contrario, haga clic en Volver a la página de mi cuenta para volver a su cuenta.Cancellation confirmation message with the botones Return to the page of mi cuenta y Deshacer cancelación

 

Cancel by phone

Para cancelar su cuenta por teléfono, comuníquese con nuestro equipo de soporte de invoicing:

EE. UU. y Canada (free call): 855-229-5506 Reino Unido (free call): 0808-234-0945 Fuera de EE. UU. y Canada: +1 781-472-8120

Nuestros especialistas no lo presionarán para que mantenga su cuenta. Se le pedirá que proporcione comentarios para guaranteed que nuestros products y servicios mjoren en el futuro.

Asegúrese de comunicarse con nosotros antes de su próxima fecha de invoicing para evitar los cargoes del próximo mes y tenga a mano the following information:

  1. Number of users of the cuenta que desea cancelar.
  2. Reason for your cancellation. Usamos is information to find the best quality forms of Constant Contact products and services.

Le enviaremos un correo electrónico de las 24 horas a la dirección de correo electrónico de su cuenta principal para confirmar su solicitud. Solo can guarantee that almacenaremos su cuenta y sus datos Durante 120 días. If su cuenta de Constant Contact se clasifica (an exclusive criterion nuestro) becomes inactive for more than 120 days, tenemos derecho a eliminar de forma permanent cualquiera de sus contactos y contenido.  

Fondos de prepago agotados

If su saldo de prepago llega a cero, su cuenta no se cancela y se renovará automáticamente para el prepago. No se ofrecerán reembolsos.

If you do not have a credit card registered for the automatic renovation, you will be able to wait until the payment is settled and it will be canceled within 90 days of payment loss.


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