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My movie does not play or displays an error

If your movie is buffering, lagging, or not playing correctly, one of the solutions below may fix the problem. These troubleshooting steps can resolve most playback issues and errors.

If you’ve tried these steps and your video still doesn’t play properly, you can try watching it on another compatible device.

Computer Android iPhone and iPad



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Fix problems watching a movie on your computer

Examples of common error messages:

  • Sorry, there was an error in the license for this video.
  • This video requires payment.
  • An error has occurred. Please try again later.
  • We are having problems with our servers. Please try again later.
  • Something went wrong.

If you get an error similar to the ones above, try these steps:

  1. Make sure your computer is up to date.
  2. Make sure you’re not signed in to a brand account.
  3. Close and reopen your web browser.
  4. If you have many browser tabs open, try closing most of them except the one you use for YouTube.
  5. Update your browser to the latest version.
  6. Use Google Chrome as your browser.
  7. Restart your device.

Troubleshoot video buffering or loading issues

In Google Chrome, try watching your video. If you can’t use Chrome or are still having trouble, try the steps below.

  1. On your computer, reload or restart your Internet browser.
  2. Check your internet speed. If you’re using a slower internet connection, try closing other browsers, tabs, and apps. You can also try restarting your modem or router.
  3. Update your browser to the latest version. If your browser is already up to date, try clearing your cache and cookies.
  4. For browsers other than Chrome, try lowering the quality of your video. In the bottom right corner of the video player, click Settings  PBIGtSxCvlNr6qsQT3EH6TjKVO0msRucKZhV  and so 360p or Auto .
  5. Restart your device.

Fixed error message when blocking third-party cookies

You will need to enable cookies in your browser.

  1. On your computer, open Chrome Chromium.
  2. Click More 8UltGOm3O703Tfy9kBs8wgYP3Mr01vT22TFC6Xqy5KtXdNIgZtB5che-p3umsPppAg=w36 and so Settings .
  3. At the bottom, click Advanced .
  4. Under ‘Privacy and security’, select Site settings and so Cookies and site data .
  5. Select Allow sites to save and read cookie data (recommended) .

Troubleshoot your movie freezing issues

In the movie timeline, click Fast Forward to the next two scenes to see if the movie will start playing normally again.

If this action does not resolve the issue, try closing and reopening your web browser. If you’re still having issues, check for browser updates or try another supported browser, such as Chrome. If these actions don’t help, try clearing your cache and cookies.

Troubleshoot missing library purchases

If you’ve purchased movies or shows but can’t watch them in your library, you might be signed in to a Brand Account. To watch your movies and shows, you can switch to your personal account. You can also check if you have a brand account. 

To switch to your personal account:

  1. In the upper right corner of YouTube, click your channel icon.
  2. À côté de votre photo de profil, appuyez sur Changer de compte and so. Vous verrez une liste des comptes que vous gérez et l’identité de votre compte Google.
  3. Cliquez sur le compte que vous souhaitez utiliser. Si vous choisissez un compte de marque qui n’a pas de chaîne, vous pouvez créer une chaîne pour cette Page.

Résoudre les problèmes de visionnage d’un film sur votre téléviseur

Quittez et rouvrez l’application YouTube

  1. Presiona el botón de inicio en tu control remoto.
  2. Vuelve a abrir la aplicación de YouTube.
  3. Intenta reproducir tu video.

Sal de la aplicación de YouTube y vuelve a iniciar sesión

  1.  Abre la aplicación de YouTube.
  2. Select Settings so what Sign out.
  3. Go back to Settings and select Sign in. You may need to enter a code.
  4. Try replaying your video.

Para consolas de juegos: elimine y vuelva a instalar la aplicación de YouTube

  1. Go to My Channels.
  2. Highlight YouTube.
  3. Press the star button on your remote so what Remove.
  4. Reinstall the app from the Channel Store.
  5. Try replaying your video.

Reinicia tu dispositivo

  1. Disconnect your device from power.
  2. Wait several seconds.
  3. Reconnect your device.
  4. Return to the YouTube app and try replaying your video.

Comprueba tu conexión a Internet

Watching movies, especially in higher definition, requires higher internet speed than you might need while watching other YouTube videos. If you’re having connectivity issues, reducing the number of devices connected to your network may help improve your speed. You can find more steps for troubleshooting your internet connection here.

Actualice el software del sistema para su dispositivo

Check for any available updates to your device’s system. You can check for updates by looking in the system update section of your device settings. If an update is available, follow the on-screen instructions to update the system, then try your video again.

If you’re having trouble updating or seeing streaming issues across several different services, check your device manufacturer’s support site for help troubleshooting.

Enviar comentarios

Puede enviar comentarios sobre problemas para mirar videos en la aplicación de YouTube yendo al ícono de su perfil and so Ayuda y comentarios and so Enviar comentarios directamente después de su problema de reproducción.

Dar su opinión sobre este artículo

Elija una sección para dar su opinión sobre

Solucionar problemas de errores de video, almacenamiento en búfer y congelamiento

Muchos factores pueden causar problemas de reproducción de video, como Internet o la conexión del dispositivo.

Si un video se congela, se almacena en búfer o recibe uno de estos errores, es posible que tenga un problema de reproducción de video:

  • Se ha producido un error.
  • Error de reproducción. Toca para volver a intentarlo.
  • Se perdió la conexión con el servidor.
  • Este vídeo no está disponible.
  • Algo salió mal. Toque para Reintentar.

Al solucionar los problemas de conexión a Internet o del dispositivo, es posible que su video se reproduzca sin problemas de reproducción. Comience por verificar su velocidad de Internet, luego verifique los pasos para su dispositivo.

Solucionar problemas de conexión a Internet y dispositivos

Intente seguir los pasos a continuación para solucionar los problemas de conexión a Internet y del dispositivo.

velocidad de Internet

The quality of your home or mobile network can affect how smoothly YouTube videos play, and whether videos play in HD. 

  • Check the YouTube video’s resolution and the recommended speed needed to play the video. The table below shows the approximate speeds recommended to play each video resolution.

Video Resolution

Recommended sustained speed
4K 20 Mbps
HD 1080p    5 Mbps
HD 720p  2.5 Mbps
SD 480p 1.1 Mbps
SD 360p 0.7 Mbps
  • Try running an internet speed test to make sure your internet can support the selected video resolution. You can also change the quality of your video to improve your experience.

Note: The actual speed that your device gets may vary from the number given when you run an ‘internet speed test.’ The difference can be due to numerous factors including:

  • Wi-Fi performance
  • Time of day
  • How your ISP connects to YouTube 
  • How many devices are on your network: If there are a few devices on your network, then the connection is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • You can also find out if your internet Service Provider is HD Verified; by visiting the Video Quality Report.
  • If you’re interested in seeing more info on how your videos are played back, check out Stats for Nerds.
  • Try restarting your internet connection if the above suggestions don’t improve your connection.

Smart TV, Chromecast y videoconsolas

To fix playback issues with your smart TV, Chromecast, or game console –

  • Restart the YouTube app.
  • Restart your device: Do a hard restart by disconnecting the power and then reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device’s firmware/system software.

Android Ordenador iPhone y iPad



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Para la aplicación de YouTube o el sitio móvil, pruebe algunos de estos pasos de solución de problemas:

aplicación de YouTube

  • Restart the YouTube app.
  • Restart your device.
  • Turn off your mobile data connection and then turn it on again.
  • Clear the YouTube app’s cache.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest available version of the YouTube app.
  • Update to the newest available version of Android.

Sitio movil

  • Clear your browser’s cache and cookies.
  • Restart your mobile browser.
  • Restart your device.

Solucionar problems de una pantalla verde o negra en el reproducer de video

If you read the audio of a YouTube video, pero el reproducer de video está verde o negro, intends:

  • Use a different browser to view the video.
  • Limpia la memoriahid y las cookies de tu navegador . 

If you don’t have a function, you should know the advice for the solution of the problems.

Solve audio problems

If no audio can be read from a YouTube video, it is possible that the volume button has been uploaded RxPrCTKOjtiyVsbVj8QzrF4hNiPgkWAHY0RQK34RcULqxMtQmVFEIqi86_HkEZMCDGsPGwrGmkHIyLmBnIxjXIwc08JZQy2yTu9CE33SVslBGRmg1GeYT1U_BdeVFsZMr7szyRB2wyeFDB_7GBSEl5jogUc7JDCkMwBOC7JDCkMwBOC7JDCkMwBOC7JDCkMwBOC7. Pruebe algunos de los following steps to solve problems:

  • Make sure sound/volume is enabled for your browser or device.
  • Check your device’s sound settings.
  • Restart your browser or device.

Other types of problems

Issues with paid YouTube products;

If the above steps don’t work and you:

  • You bought a movie or TV show on YouTube, OR
  • You are an active paid member of YouTube Music, YouTube Premium, or YouTube TV

You can contact us for assistance with purchases or memberships.

Age-restricted content

Sometimes content does not violate our rules, but may not be suitable for viewers under 18. Age-restricted videos may not be viewable by users who:

  • They are under 18
  • they are offline
  • They watch YouTube videos embedded on most third-party sites

Learn more about watching age-restricted videos.

restricted mode

Restricted Mode is an optional setting that filters out potentially adult content that you or other users of your devices may prefer not to see. When restricted mode is enabled, comments may not be visible. You can enable or disable restricted mode.

Note  : Restricted Mode works at the browser or device level. It must therefore be activated or deactivated for each browser or device you use.

Problem downloading videos

If you don’t have YouTube Premium or downloading videos is not available, you can’t download videos. If you can download videos but are having trouble, try some of these download troubleshooting tips.

Account error issues

If you’re having trouble with your account, these articles may contain more information:

  • Problems accessing YouTube
  • Get help signing in to YouTube

If the above steps don’t work and you’re still having issues, let us know by sending feedback.

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We are funded by our readers and may receive a commission when you purchase using links on our site.

How to fix Amazon Prime error: “This video is currently unavailable” 

Traveling and struggling to keep watching your favorite shows on Amazon Prime Video? We’ll tell you why some videos aren’t available, and most importantly, how to fix the problem. 

Ian Garland Streaming, Kodi and VPN Expert

@IanGarland_ UPDATED: December 3, 2021

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