Google analytics events not showing up

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  • Measurement protocol (Google Analytics 4)

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  • no events
  • Invalid credentials

This guide describes common troubleshooting steps to correct common deployment errors.

no events

If your events aren’t showing up in Google Analytics, there are some common issues you should look out for.

First choose your client:

gtag.js firebase

  • Are you using the correct api_secret?

    Check that you are using api_secret for the correct stream. If you configure the measurement protocol for multiple streams, each stream will have its own secret.

  • Is your api_secret still valid?

    To help fight spam, you can revoke api_secrets. Make sure the api_secret you are using is still valid. Another user with access to your stream may have revoked access by mistake.

  • Is your api_secret correctly copied?

    api_secret is case sensitive. Check that api_secret in the Google Analytics UI is exactly the same as you use in your code.

  • No advertising_iduse

    advertising_id is not supported as a valid device identifier. Use app_instance_id if using Firebase and client_id if using gtag.js.

  • Are you using the correct firebase_app_id?

    Be sure to use the ID of a Firebase app. This value can be found in the Firebase console under: Project Settings  > General  > Your Apps  > App ID .

    It’s easy to confuse this value with app_instance_id, so be sure to use the correct one.

  • Are you using the correct app_instance_id?

    Be sure to use the specific identifier of a Firebase app install. This value must be retrieved via the Google Analytics SDK for Firebase.

    • Android – getAppInstanceId()
    • Kotlin – getAppInstanceId()
    • Swift – appInstanceID()
    • Objective-C – appInstanceID
    • C++ – GetAnalyticsInstanceId()
    • Unit – GetAnalyticsInstanceIdAsync()

    It’s easy to confuse this value with firebase_app_id, so be sure to use the correct one.

Invalid credentials

Since the measurement protocol supports Google Analytics IDs for the Firebase SDK and gtag.js, it’s easy to get confused about which IDs to use. The credentials you need to use vary depending on whether you’re using the Google Analytics SDK for Firebase or gtag.js. The identifiers you must use are described below:

Google Analytics SDK for Firebase

If you are using the Google Analytics SDK for Firebase, the credentials to use are:

  • firebase_app_id- Incluir este ID en los parámetros de consulta de la solicitud. Esta identificación identifica de forma única su aplicación Firebase. Todos los usuarios de su aplicación tendrán el mismo firebase_app_id. Se encuentra en la consola de Firebase en: Configuración del proyecto > General > Tus aplicaciones > ID de la aplicación
  • app_instance_id- Incluya este ID en el cuerpo POST de la solicitud. Este ID identifica de forma única una instalación determinada de una aplicación de Firebase. Este valor será diferente para cada instalación de su aplicación. Los métodos para solicitar este valor para cada plataforma Firebase son los siguientes:

    • Android – getAppInstanceId()
    • Kotlin – getAppInstanceId()
    • Swift – appInstanceID()
    • Objective-C – appInstanceID
    • C++ – GetAnalyticsInstanceId()
    • Unidad – GetAnalyticsInstanceIdAsync()

No debe usar lo siguiente:

  • firebase_instance_id- Esta identificación no debe incluirse en su solicitud. Este ID se usa para identificar una instancia determinada de la aplicación, pero es específico de Firebase. Se utiliza para tareas como mensajes FCM.

gtag.js

Si usa gtag.js, las ID que debe usar son:

  • measurement_id – Include this ID in the query parameters for the request. This ID uniquely identifies a Data Stream. All users of your website will have the same measurement_id. Found in the Google Analytics UI under: Admin > Data Streams > choose your stream > Measurement ID
  • client_id – Include this ID in the POST body for the request. This ID uniquely identifies a given user instance of a web client. This value will be different for every user of your app. See [these examples] for how to retrieve this value.

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Google analytics events not showing up

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New to google analytics so bear with me. I added the event tracking to my code, but when i check in the reporting behavior event tab it’s blank. Here is my code.

<script> (function(i,s,o,g,r,a,m){i[‘GoogleAnalyticsObject’]=r;i[r]=i[r]||function(){ (i[r] .q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName( o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,’script’,’//www.google-analytics.com/ analytics.js’,’ga’); ga(‘create’, ‘UA-XXXXXXXXX’, ‘auto’); ga(‘send’, ‘page view’); </script>

here is an example of my a tag

<a href=”http://example.com/” target=”_blank” class=”app-logo” ga(‘send’, ‘event’, ‘Link’, ‘Click’, ‘example.com’) ;>

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edited on May 29, 2018 at 6:35 PM

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brittle

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requested on July 11, 2016 at 8:07 p.m.

Zachary Almero User Avatar

Zachary Almero Zachary Almero

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    Have you watched the tab in real time?

    –Guilherme Torres Castro

    Jul 11, 2016 at 8:13 PM

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Dans google-analytics, pour le bon site Web, regardez sur la page “temps réel/événements” et voyez si des événements y apparaissent (ils devraient apparaître ici en quelques secondes, après avoir été déclenchés sur votre site Web).

Si ce n’est pas le cas, vous avez peut-être ajouté un filtre pour filtrer les événements générés par le trafic de votre propre IP. Vous pouvez trouver ce filtre sous “admin” puis “tous les filtres”. Si c’est le cas, supprimez-le (ou modifiez temporairement l’adresse IP, afin qu’elle ne corresponde pas). Après cela, générez quelques événements sur votre site Web et regardez à nouveau sur la page google-analytics, sous la page trafic / événements en temps réel.

If they work in real time, it should also work in delayed time (but it can take 24-48 hours to appear there!)

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edited9 January 2017 at 07:03 PM

answeredJanuary 9, 2017 at 6:46 PM

kalmiya user avatar

kalmyya kalmyya

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  • seven

    Most valuable feedback to debug the issue!

    – Restarting systems

    May 5, 2018 at 9:08 am

  • of them

    Any advice on what might cause events to show up in real-time, but not in the non-realtime data?

    – yas4891

    Mar 11, 2019 at 5:12 PM

  • Local IP address being blocked was my issue too. I hopped on a VPN and events started coming right through. This tip helped me a lot.

    – hellojason

    Jun 19, 2019 at 17:06

  • 1

    Another common cause of this problem is Google Tag Manager issue, see stackoverflow.com/a/40761709/2898283

    – mechatronize

    Nov 12, 2019 at 5:17 am

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Not sure if this just a typo in your example, but you are missing the event handler in your link:

<a href=”http://example.com/” target=”_blank” class=”app-logo” onclick=”ga(‘send’, ‘event’, ‘Link’, ‘Click’, ‘example. com’);”></a>

The event handler (“onclick”) is the bit that specifies which action should trigger the javascript code. If you just dumped the event call into HTML, it won’t even be recognized as JS.

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answered on Jul 11, 2016 at 8:35 PM

Avatar of Eike Pierstorff

Eike Pierstorff Eike Pierstorff

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of them

  • that’s what I was missing. Thank you very much, nothing is showing now, but I’m sure there is a 24 hour delay, right?

    –Zachary Almero

    Jul 11, 2016 @ 9:06 PM

  • You should see events in the tab in real time, and you can use a tool like Google Tag Assistant (chrome.google.com/webstore/detail/tag-assistant-by-google/…) to confirm if everything is working. But yes, there is some delay due to processing time.

    –Eike Pierstorff

    Jul 12, 2016 @ 5:26 AM

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