Bluehost ftp failed to retrieve directory listing

Filezilla FTP server cannot retrieve directory listing

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Ejecutando Filezilla Server 0.9.45 beta for the administrator of my remote forma server. Once configured, verify the connection using the IP 127.0.0.1 and works fine. Sin embargo, para conectarme al servidor de forma remote, resent el puerto al puerto 21 e intention conectarme usando la IP de mi computadora.

Status: Connecting to [My IP]: 21… Status: Connected, waiting for welcome message… Response: 220 Powered by FileZilla Server version 0.9.45 beta Command: USER hussain khalil Response: 331 Password required for user command: PASS ********* Response: 230 Connected Status: Connected Status: Retrieving directory listing… Command: CWD / Response: 250 CWD successful. “/” is the current directory. Command: PWD Response: 257 “/” is the current directory. Command: TYPE I Response: 200 Type set to I Command: PORT 192,168,0,13,205,63 Response: 200 Port command successful Command: MLSD Response: 150 Open data channel for directory listing of “/” Response: 425 Unable to open data connection for transfer of “/” Error:

Esto continues working locally, pero no cuando se conecta de forma remote… ¿Cómo puedo solucionar esto?

  • ftp
  • archivozilla

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asked on July 4, 2014 at 4:25 am

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  • Hay All, how about in prestashop? I tried Cary’s answer with sftp.pswebstore.com, but the status says the connection attempt failed with “ECONNREFUSED – Connection refused by server”

    – Peternak Kode Channel

    June 25, 2016 at 2:03 am

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¡Acabo de cambiar el cifrado de “Usar FTP explícito sobre TLS si est disponible” a “Usar solo FTP simple” (inseguro) en el administrador del sitio et funciona!

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answered on January 18, 2015 at 9:19 PM

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  • 40

    If you want security, it’s a bad idea.

    –Darrell Norton

    February 4, 2015 at 2:59 PM

  • @DarrellNorton Alors, quel est le moyen d’assurer la sécurité et de récupérer la liste des répertoires?

    – Faizan

    9 avril 2015 à 19:37

  • @Faizan you have to use FTPS. This answer says to disable security. Vaggelis clear states this is insecure. The most likely reason the PASV command is failing is that the FTP Server is sending a response but the firewall is not allowing outbound communication on those ports. See San Bergam’s answer in the accepted response.

    –  DarrellNorton

    Apr 10, 2015 at 14:02

  • 3

    @Faizan the detailed technical explanation is here: wiki.filezilla-project.org/Network_Configuration – I had to look at that a bit before I understood the difference between active and passive, and explicit versus implicit FTPS. My issue ended up being the firewall was blocking the implicit FTPS port range, which I set to 50,000 – 55,000. Once the network admin explicitly allowed outbound on those ports, it worked perfectly.

    –  DarrellNorton

    Apr 10, 2015 at 14:09

  • 1

    Prenez note que cela désactivera vraiment votre sécurité, oui cela fonctionnera mais cela peut laisser un problème tôt ou tard !

    – Cary Bondoc

    5 août 2015 à 7:09

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Archivo > Administrador del site > Selecting a site > Transfer configuration > Activo

Works for mi.

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answered on November 22, 2016 at 10:28

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    or you can try this one: Edit > Settings > Connection > FTP > Look at Transfer Mode (change passive to active )

    – Anthony Kal

    Apr 13, 2017 at 2:59 am

  • 2

    OMG Finally! After reading the same crap with encryption type and firewall 10000 times this one worked!

    –  Eduard Unruh

    Oct 29, 2020 at 22:30

  • This one really works. Just the active parts a bit tricky

    –  Apit John Ismail

    Jan 11, 2021 at 4:57

  • Ov you are best

    –  Orhan Gazi

    May 13, 2021 at 17:44

  • 2

    Not worked in my case

    –  Moeez

    Oct 15, 2021 at 6:12

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La mayoría de las respuestas aquí implique la configuration, en realidad, solo agregando sftp://su host (vea la imagen a continuación) puede solucionar instantáneamente ese tipo de problema, funciona para mí.

enter the description of the acquired image

Y aussi tenga en cuenta que si sigue la guía de Vaggelis , está reduciendo su seguridad, sftpes mejor que usar el archivo simple ftp.

¡Acabo de cambiar el cifrado de “Usar FTP explícito sobre TLS si est disponible” a “Usar solo FTP simple” (inseguro) en el administrador del sitio et funciona!

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edited on May 23, 2017 at 12:10

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answered on July 31, 2015 at 6:01 am

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    It can’t work in prestashop. I’ve tried sftp.pswebstore.com, but status says Connection attempt failed with “ECONNREFUSED – Connection refused by server”.

    – Peternak Kode Channel

    Jun 25, 2016 at 2:02 am

  • 1

    This is actually the best answer!

    –Alvaro

    Feb 29, 2020 at 12:38 pm

  • While using SFTP is probably much better, it’s a completely separate protocol. This is like answering “how do I fix this problem on my BBS?” with “use HTTPS instead.”

    –  JuSTMOnIcAjUSTmONiCAJusTMoNICa

    Apr 20 at 13:32

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When you send the port command to your server, you are asking the server to connect to you (on the remote network). If the remote network also has a NAT router, and you have not port-forwarded the port you are sending with your PORT command, the server will not be able reach you.

The most common solution would be to send the PASV command to the server instead of the PORT command. The PASV command will ask the server to create a listening socket and accept a connection from the remote machine to establish the data connection.

For the PASV command to work, you will also need to port-forward a range of ports for the passive data connections. The passive connection ports (which need to be forwarded) should be listed in the FileZilla documentation.

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answered on July 4, 2014 at 8:55 am

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  • J’ai défini une plage de ports personnalisée dans les paramètres du mode passif (port 50000 à 50100) et transféré ces ports. J’ai également défini le type de transfert sur Passif au lieu d’Active. Pas de résultat.

    – Hussain Khalil

    7 juil. 2014 à 18:57

  • Je testais depuis mon LAN. La connexion externe a fonctionné.

    – Hussain Khalil

    7 juil. 2014 à 19:24

  • A. Que signifie “transférer ces ports” ? Une commande dans Ubuntu pour transférer ces ports ?

    – tgkprog

    16 sept. 2021 à 8:57

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Ok, cela m’a beaucoup aidé, je n’ai pas trouvé de solution.

Simplement, j’ai déjà transféré le port FTP vers mon serveur. (La valeur par défaut est 14147, je vais l’utiliser comme exemple)

Go to Edit > General settings, Listening port should be the one your using, in this case 14147.

Then go to Passive Mode Settings, I checked “Use Custom Port”, and entered in the Range 50000 – 50100.

Then on your router, port forward 50000 – 50100 to the server IP locally.

IPv4 specific settings I left at default, reconnected my client, and bam now the file listing appears.

Ensure your servers firewall has an inbound rule set to accept 14147, and 50000-50100.

Basically what Evan stated. I can’t attest to the security of opening these ports, but this is what finally got my Filezilla client and server to communicate and view files. Hope this helps someone.

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answered Oct 1, 2014 at 3:30

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    “Make sure your servers firewall has an inbound rule set to accept 14147 and 50000-50100” -> this comment saves my life

    – Rocky Andra

    March 4, 2016 at 6:48 am

  • I just installed FileZille Server at work and I can access my folder with FileZille Cliet. The problem occurs when I try to connect through PHP using nicolab’s library. I keep getting the “Failed to connect” exception. Ideas? I know this may have everything to do with our company’s firewall. Thanks in advance.

    – scruffycoder86

    May 20, 2016 at 12:11 PM

  • 1

    This is the key “Make sure your servers firewall has an inbound rule set to accept 14147 and 50000-50100.” Thanks buddy, upvoted!

    – Hitin

    6 février 2017 à 17:53

  • J’ai trouvé que mes ports (40110-40310) étaient fermés, je pensais que 21 suffisaient

    – Soj

    23 mai 2021 à 14:55

  • this solition solved my problem.

    –  cancan

    Jul 25 at 14:18

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My experience is that the new version of Filezilla has this problem, but not the old versions. I was using Filezilla and everything was OK. After I upgraded to version 3.10, I faced this problem and I couldn’t solve it. I uninstalled version 3.10 and reinstalled version 3.8 and the problem was gone! Now I am using version 3.8 and everything is OK. I prefer to face no problems even if I have to use old versions. 😉

Try installing the old version and do not upgrade, however odd that may sound.

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edited Jan 11, 2015 at 16:37

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answered on January 8, 2015 at 9:43 PM

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  • I just downloaded version 3.8 from here, with encryption: ‘Plain Ftp’ and transfer settings: ‘Passive’

    – Shaiju T

    January 3, 2016 at 12:44 PM

  • I have a weird situation where I can access various sites using the FileZilla client (3.22) using TLS, but one site I can only access using plain FTP. This happened in the last few months (since the last time I visited this site) because it worked fine with TLS.

    –Marc Wilson

    8 décembre 2016 à 23:08

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J’ai résolu ce problème en accédant au Gestionnaire de site -> sélectionné la connexion qui n’a pas réussi à récupérer la liste des répertoires -> Passé à l’onglet “Paramètres de transfert” et défini “Mode de transfert” sur “Actif” au lieu de “Par défaut”. Vérifiez également si vous êtes connecté via VPN ou quelque chose de similaire, cela peut également interférer.

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répondu le 4 avril 2016 à 7:51

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    If you down vote please say why because it worked for me.

    – Glasses

    May 9, 2016 at 5:39 am

  • 3 years later this was the solution for me

    – techguy1029

    October 29, 2019 at 11:46 PM

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Run Windows Defender Firewall with Advanced Security

Start > Run: wf.msc

enter the description of the acquired image

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answered on April 4, 2019 at 7:04 am

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I had the same problem – what worked for me – in Windows OS – is adding FileZilla as a firewall exception – under allow a program through firewall features

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answered on April 21, 2015 at 5:27 PM

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I had Filezilla 3.6 and had the same problem as OP. I upgraded to 3.10.3 thinking that would fix the problem. No, still the same.

Then I dug into the options a bit, and what worked for me is:

Edit -> Settings -> FTP -> Passive mode and changed from “Revert to active mode” to “Use external server IP address instead”

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answered on April 22, 2015 at 6:47 am

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I had the same problem, it was due to the firewall. I am using windows server,

Can you allow connect permission for program , instead of port 21.22 permission.

Windows Firewall with Advanced Security->Inbound Rules->Add Rule->Program->”Select Filezilla Path with Browse Button”->Allow Connection

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answered on October 28, 2018 at 11:17 PM

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  • it worked. I was creating port rules before this instead of program rules

    –Arman Bimatov

    December 13, 2018 at 3:27 PM

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I experienced the same problem with FZ-client, while my notebook connected via WLAN and DSL/Router. In the Site Manager connection settings I was applied Host:ftp.domain-name, Encryption:Only use plain FTP (insecure) and User:[email protected] Then the FTP-client succesfully connected to my website server. More FTP connection information could be found in the CPanel of the webserver. Hope this helps.

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answered Jan 27, 2015 at 12:11

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It worked for me:

General -> Encryption -> Only use plain FTP

Transfer settings -> Transfer Mode -> Active

Consider that it is very insecure, and must be used only for testing.

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answered Oct 29, 2020 at 4:39

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I also had the problem after upgrading to 3.10. I had versoin 3.6.02 hanging around and installed that. Problem solved.

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answered Jan 8, 2015 at 22:13

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I had that problem with my server hosted in the cloud. I only need the server a couple of times a year and so when I boot up my server the IP address changes. The new IP address then has to be updated on FTP Server passive mode settings!

The latest version of Filezilla works just fine!

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answered Oct 3, 2016 at 15:04

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If you’re using VestaCP, you might want to allow ports 12000-12100 TCP on your Linux Firewall.

You can do this in VestaCP settings.

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edited Jun 27, 2017 at 20:38

answered Apr 17, 2017 at 21:54

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Check if the ip address on the router is the same with the one on the ftp server. If not make sure it is the same. This should works perfectly.

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answered Dec 21, 2017 at 17:22

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In my case, restarting my router which I used to connect to the internet worked. I think too much of connections were going from the same IP Address and when I restarted my router, possibly a new IP was assigned and now everything works fine, and passive mode gives good speed in directory listing.

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answered Dec 4, 2018 at 19:34

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My issue was also the firewall. I’m using a Linux server with WHM/cPanel. Adding my IP to the quick allow solved my issue. I hadn’t updated Filezilla and I don’t think there were any changes to the server that should have caused it. However, I did move and my IP changed so maybe that was the problem. Good luck to everyone else with this insanely annoying issue.

how to access the configuration of the cortafuegos WHM

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answered Jan 19, 2021 at 15:24

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The issue of mine was the same but the solution was a little different.

I used the AWS EC2 server to host the WHM service. And found that “the passive ports are enabled, but not these Ports are not found in my EC2 Security Group”.

[[email protected] ~]cPs# egrep -i passiveport /etc/pure-ftpd.conf

Output:

PassivePortRange 49152 65534

Now I moved ahead and opened the ports from 49152 to 65534 in the Security group of EC2 and the Filezilla problem related to “Failed to retrieve directory listing” was solved and it worked like a charm.

This cPanel doc is helpful.

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edited Sep 30, 2021 at 10:19

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answered Sep 28, 2021 at 18:09

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I’ve seen solutions that involve granting FileZilla full access via windows firewall. This is an alternative to that, if you know the IP of the connecting system and it’s static, simply grant it full access to all ports via windows firewall.

Windows Firewall, Inbound Rules > Create a Rule > All Local Ports > Scope > This IP Address (the IP of the connecting system).

To me this is much safer than granting full access to FileZilla to all incoming ip addresses.

Once you’ve completed your transfer, you can then disable the rule.

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edited Nov 13, 2021 at 7:21

answered Nov 13, 2021 at 7:15

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Now in FileZilla, create a new Account 1. Host is the FTP Address – e.g. ftp.somewhere.com 2. Protocol is “SFTP-SSH File Transfer Protocol” 3. User ID is your Bluehost User Id 4. Password is your Bluehost Password 5. Click “Connect” to establish a connection with Directory Listing!

This resolve the issue with 3.10 for me. And I’m glad to have the Secure Access for all of my future file transfers. It should prevent security issues in the future.

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answered Jan 12, 2015 at 14:42

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Question très active . Gagnez 10 points de réputation (sans compter le bonus d’association) afin de répondre à cette question. L’exigence de réputation aide à protéger cette question contre les spams et les activités sans réponse.

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  4. How to fix failed to retrieve directory listing error in FileZilla FTP

How to fix “Failed to retrieve directory listing” in FileZilla 3.10 with Bluehost

2018 update: change your connection protocol to SFTP – SSH File Transfer and it should work.

This post is 4+ years old and describes a very old problem yet it continues to draw visitors experiencing this problem (or similar). The method it describes is not secure by modern standards. You should update to the latest Filezilla and use SFTP.

Here’s a dumb thing I lost 2 hours on today: the new FileZilla (version 3.10) uses FTP over TLS by default, but not all hosts support this (like mine).

In my case, I was trying to log into my Bluehost account via FileZilla, which I hadn’t done in a month+ while I was moving and changing ISPs, so that made it even more difficult to narrow down the cause of this error.

Status: Resolving address of ftp.mywebsitename.org Status: Connecting to 11.222.333.444:21… Status: Connected, waiting for welcome message… Status: Initializing TLS… Status: Verifying certificate… Status: TLS connection established. Status: The server does not support non-ASCII characters. Status: Connected Status: Retrieving directory listing… Command: PWD Response: 257 “/” is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Enter passive mode (11,222,333,444,167,111) Command: MLSD Error: Connection timed out Error: Failed to retrieve directory listing

By far the fastest, easiest fix is to uninstall FileZilla 3.10 and go back to an earlier version. I went back to FileZilla version 3.7.3 and I was finally able to get some work done. No es una gran solución a largo plazo, pero hasta que los hosts admitan TLS, no hay mucho más que hacer (que yo sepa; deje un comentario si lo sabe mejor). Mientras tanto, aquí hay un hilo del foro de Filezilla sobre el tema  que los usuarios afectados pueden seguir.

¡Espero que esto ayude a alguien!

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Posted on February 28, 2015July 30, 2018 Author Mandi Burley Categories Tools & Workflows Tags Bluehost, error, directory listing fetching failure, FileZilla, upgrade is the devil



Video Bluehost ftp failed to retrieve directory listing

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