How to cancel constant contact account

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How do I cancel my Constant Contact subscription?

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Written by Cassie Dombrock Updated more than a week ago

To cancel your Constant Contact subscription, contact the Constant Contact customer care team at 866.289.2101.

Tenga en cuenta que, si debe tener archivado financiero , primero querrá comunicarse con su departamento de cumplimiento para ver si necesita mantener esta suscripción activa.

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Item: 000039846

Updated: August 26, 2022

Información sober how to cancel on cuenta de Constant Contact

If you cancel on Constant Contact, you can do so online through your page Mi cuenta o llamando a nuestro equipo de soporte al corresponding número a continuation: EE. UU. y Canada (free call): 855-229-5506 Reino Unido (free call): 0808-234-0945 Fuera de EE. UU. y Canada: +1 781-472-8120  

  • Cancel online
  • Cancel by phone

 

Exclamation sign icon Important: Según la Ley CAN-SPAM, las cancelaciones (solicitudes de cancellation de suscripción) nunca caducan, por lo que incluso después de cerrar su cuenta, nunca debe viar un correo electrónico a los contactos en su lista de contactos canceledados de Constant Contact a Menos que reciba una nueva solicitud de suscripción explícita para esa dirección de correo electrónico. Lo alentamos a que mantenga su lista de Suscritos cancelados y, si decided dejar Constant Contact, lleve esta lista con usted a su nuevo proofedor de marketing por correo electrónico.

Cancel online

To cancel your account online:

  1. Click on the profile name at the top derecha y seleccione Mi cuenta .Menu desplegable of number of profile with the option Mi cuenta  
  2. Click on the pestaña Facturación . Billing pesta  
  3. Desplácese hacia abajo en la page y haga clic en Cancelar cuenta .Mi cuenta, section Cancelar cuenta y botón Cancelar cuenta  
  4. Haz clic en Cancelar mi cuenta para continuar.Botón Cancelar mi cuenta  
  5. Select a reason to cancel your case. If no ve el motivo adecuado en la lista, click en Más para ver additional options. Luego haga clic en Continuar para cancelar la cuenta .Razones para salir y botón Continuar para cancelar cuenta  
  6. If no está seguro de cancelar, puede comunicarse con nuestro equipo de soporte. On the contrary, click on Cancelar cuenta para confirmar la cancelación de su cuenta.Button Cancelar cuenta  
  7. Votre compte Constant Contact sera annulé à compter de votre prochaine date de facturation et vous pourrez continuer à utiliser votre compte jusqu’à la date indiquée. Si vous souhaitez garder votre compte actif, cliquez sur Annuler l’annulation . Sinon, cliquez sur Retour à la page de mon compte pour revenir à votre compte.Cancellation confirmation message with the botones Back to mi cuenta y Deshacer cancelación page

 

Annuler par téléphone

Pour annuler votre compte par téléphone, veuillez contacter notre équipe d’assistance à la facturation :

États-Unis et Canada (appel gratuit) : 855-229-5506 Royaume-Uni (appel gratuit) : 0808-234-0945 En dehors des États-Unis et du Canada : +1 781-472-8120

Nos spécialistes ne vous mettront pas la pression pour conserver votre compte. Il vous sera demandé de fournir des commentaires pour vous assurer que nos produits et services s’améliorent pour l’avenir.

Be sure to contact us prior to your next billing date in order to avoid the next month’s charges, and have the following information ready:

  1. Username of the account you want to cancel.
  2. Reason for your cancellation. We use this information to find ways to improve Constant Contact’s products and service.

We’ll send an email within 24 hours to your main account email address confirming your request. We can only guarantee to store your account and data for 120 days. If your Constant Contact account is classified (at our sole discretion) as inactive for over 120 days, we have the right to permanently delete any of your contacts and content.  

Depleted prepayment funds

If your prepayment balance reaches zero, your account isn’t cancelled and will be automatically renewed for prepayment. No refunds will be offered.

If you don’t have a credit card on file for automatic renewal, your account is placed on hold until payment is arranged and will be cancelled after 90 days of non-payment.

How to Cancel Constant Contact + Get a Refund in 2022

emma ayres emma ayresExperto en marketing por correo electrónico 11 de julio de 2022

11 de julio de 2022

Dentro de este artículo

Quick Guide: How to Cancel Constant Contact and Get a Full Refund My Experience: Here’s How I Canceled My Constant Contact Account 3 Best Constant Contact Alternatives for Beginner Marketers Canceling Constant Contact Is a Major Hassle FAQ

Constant Contact may not be perfect, but it was true to its word and gave me a full refund when I canceled my account, even though I had signed up for the cheapest plan. Unfortunately, the cancellation process was frustrating, and it took me multiple calls with the billing department to close my account.

Constant Contact is a brilliant email marketing service (EMS), particularly if you’re brand new to EMS and still learning the ropes. However, it’s not right for everyone. More experienced marketers will likely find the limited automation frustrating. And, honestly, the fact that some account administration tasks can only be done by calling customer services is disappointing.

If you’re looking for an alternative, ActiveCampaign offers far more value for your money. For roughly the same price as Constant Contact, you’ll get one of the best email automation builders on the market. You can also fully manage your account online and even pause it for up to a year if you need to take a break.

If you’re ready to move on from Constant Contact, be aware that canceling your account isn’t as easy as clicking a link or tapping a few buttons. You’ll need some time on the phone if you want to cancel – and to make sure your refund isn’t mishandled like mine was.

Check Out ActiveCampaign >>

Quick Guide: How to Cancel Constant Contact and Get a Full Refund

To cancel your account with Constant Contact, follow these steps:

  1. Log in to Constant Contact. If you’re planning on getting a refund under the 30-day money-back guarantee, you’ll need to export your contacts now – Constant Contact closes your account immediately if you ask for a refund.
  2. Call the billing department. Dial 855-229-5506 and follow the virtual assistant’s instructions. You’ll then be connected to a billing specialist.
  3. Request an account closure. If you’re eligible for a refund, you’ll have to explicitly request this. You’ll usually be given a retention offer at this stage.
  4. Wait for email confirmations. You should receive two confirmation emails – a cancellation confirmation within an hour of calling, and a refund confirmation within two business days.

My Experience: Here’s How I Canceled My Constant Contact Account

Bien que le spécialiste de la facturation avec qui j’ai parlé ait été efficace, l’ensemble du processus a pris beaucoup plus de temps qu’un simple clic sur un lien d’annulation – ce qui est tout ce que vous avez à faire avec la plupart des concurrents de Constant Contact.

J’ai également dû faire plusieurs suivis pour que mon remboursement soit traité. Voici comment mon expérience s’est déroulée…

Étape 1 : Connectez-vous à votre compte

Avant de commencer le processus d’annulation, vous devrez exporter votre liste de contacts et toute autre donnée. Ceci est particulièrement important si vous demandez un remboursement car, si vous êtes éligible, votre compte sera fermé immédiatement.

If you are not eligible for a refund, your account will be closed at the end of the next billing cycle.

Export your contacts from Constant Contact Export of Constant Contact contactsYou can deselect the lists you don’t want to export by checking the boxes next to them

To export your data, log in to your Constant Contact account and click Contacts at the top of the screen. Under your information, you will see a table containing all your contact lists. Click the checkbox in the upper left corner of this table to select all of your contact lists, then select Export from the drop-down menu.

Export your contacts from Constant Contact 2 Exporting our contacts from Constant Contact 2Make sure you have selected all the customer information you will need in the future

Ensuite, vous verrez une fenêtre contextuelle vous demandant quelles informations vous souhaitez exporter. Cochez la case à côté de chaque champ d’information dont vous aurez besoin et cliquez sur Exporter . Cela vous ramènera à la page Contacts .

When your file is ready, you’ll see a blue box above the table of contact lists – then click Download CSV. And you’re good to go!

Step 2: Call Constant Contact

You can reach the billing department at 855-229-5506 Monday through Friday, between 8 a.m. and 8 p.m. ET (if you want to cancel your account on a weekend or late at night, tough luck!). Make sure you have your username or the email associated with your account ready.

You’ll be greeted by a virtual assistant who asks why you’re calling. I simply said, “I want to close my account.” Then, you’ll need to give the virtual assistant a reason for your account cancellation. I explained that the standard Email plan didn’t have the features I wanted.

Step 3: Talk With a Billing Specialist

Unfortunately, it turns out virtual assistants can’t process account closures. Instead, you have to speak to a Constant Contact representative to complete the process. I waited for less than a minute to be connected, though.

Even though it’s the virtual assistant’s job to verify your account and your reason for calling, you can expect to answer the same questions when you speak with a billing specialist.

This time, I went into a little more depth. I explained that the standard Email plan didn’t have the automation features I needed to market my business, but the Email Plus plan was outside of my budget.

The billing specialist pitched me a decent retention offer: a discount on the Email Plus plan for a limited amount of time. However, I turned it down and asked to proceed with the cancellation.

Step 4: Ask for Your Refund

Next, I asked how long I would have access to the account. The billing specialist assured me the account would stay open until the end of the billing cycle, which was a few weeks away.

Then I asked how the refund process worked. They clarified that if I wanted to take advantage of the 30-day money-back guarantee, the account closure would happen immediately. I requested to move forward with the refund, and true to their word, they closed the account right away.

Step 5: Watch for Email Confirmations

The billing specialist I spoke with explained that I would receive an account cancellation email within an hour and a refund confirmation email within two business days.

Je préférerais recevoir ces confirmations instantanément, puisque tout ce que j’avais était une déclaration verbale et un compte soi-disant fermé. Pourtant, comme l’a déclaré le spécialiste de la facturation, j’ai reçu un e-mail de fermeture de compte en une heure environ.

How to cancel your Constant Contact account + get a refund How to cancel on cuenta de Constant Contact + get a reembolsoThe email helpfully explains how to reactivate your account if needed

However, I did not receive a refund confirmation within two business days as promised.

In fact, I had to call support three times to get my refund processed.

The first time, the support rep just didn’t process the refund. The second time around, the support rep promised a resolution within hours… but, as you can guess by now, that didn’t happen.

The third time – the next day – I called back again, and the support rep once again promised a resolution within a couple of hours. About an hour later, I finally received a refund confirmation.

I’d usually request a written confirmation of everything discussed with a billing specialist, directly from them via email, while still on the call. I wish I’d tried that this time. I don’t know if it would have saved me the extra calls, but it’s worth trying if you’re in this situation so you don’t have to go through the same hassle I did.

Now, I’d purchased the cheapest Constant Contact plan – and received a discount at that – so I wasn’t out much money. If I hadn’t received my refund, it wouldn’t have been the end of the world.

But now that I know how much of a hassle the cancellation and refund processes are, I’d definitely think twice about signing up for a more expensive plan.

3 Best Constant Contact Alternatives for Beginner Marketers

Constant Contact is still one of our favorite email marketing services for newbie marketers as it’s super easy to use (just read our Constant Contact review). However, its analytics are overly basic and – as you’ve seen from my attempts to get my refund – customer support isn’t always great.

I’ve tested a bunch of alternative EMS, and here are the ones I’d recommend instead:

ActiveCampaign

ActiveCampaign offers tons more features than Constant Contact for a roughly similar price. With this EMS, you’ll get detailed reporting and analytics, a drag-and-drop automation builder with 500+ templates, and 40+ landing page templates.

If you’re a beginner marketer who’s not afraid to dive into a more advanced feature set than Constant Contact offers, you’ll find a lot to love with ActiveCampaign.

Sendinblue

Si bien la prueba de 60 jours de Constant Contact est excellente, pas de comparaison avec le plan gratuit de Sendinblue . Sendinblue ofrece contactos ilimitados, hasta 300 correos electrónicos por día y flujos de trabajo automatizados básicos en su plan gratuito , lo que lo hace fantástico para los especialistas en marketing que desean experimental antes de comprometerse con un plan pago.

If this list is to sum up directly in a page plan, the editor of arrastrar y soltar de Sendinblue también is a verdadero place de usar. Also can easily aggregate visualization of conditional content with electronic correos from the editor, algorithm that Constant Contact does not permit hacer.

logo sendinblue 1 blue envío logotype 1

logo sendinblue alt 1 sendinblue logotype alt 1

¡Ahorre hasta a 10% in su plan Sendinblue!

Oferta por tiempo limitado – ¡No te la pierdas!

¡2179 usuarios usaron este cupón!

Get offer

Weber

Constant Contact is one of the sencillas EMS platforms that it has used, pero AWeber ocupa a second lugar muy cercano. All this is designed to be as intuitive as possible and, if necessary, can contact you with your chat in vivo for 24 hours, 7 days of the week, included in the free plan .

A los vendedores nascentes también encantarán los Seminars web, los tutoriales en video y las guides de AWeber, ya que isán diseñados specíficamente para ayudarlo a dominar el marketing por correo electrónico. Claro, Constant Contact también tiene guias para incipiantes, pero no son tan completas.

aweber transparent logo transparent aweber logotype

aweber alt logo aweber alt logotype

¡Ahorra has a 19.2% in your plan AWeber!

Oferta por tiempo limitado – ¡No te la pierdas!

¡78 usuarios usaron este cupón!

Get offer

Canceling constant contact is an important molestia

In última instantia, cerrar su cuenta de Constant Contact no es difícil. Pero toma más tiempo del que debería, y si olvida hacer un seguimiento de su reembolso, buena suerte para recuperar su dinero, no sucederá automatically.

Ahora that canceled on Constant Contact plan, necesitará a new service of marketing por correo electrónico. Recomendaría ActiveCampaign for its powerful automation package or Sendinblue for its free plan with all functions .

Ambos están en nuestra lista de los mjores services de marketing por correo electrónico en 2022 y lo ayudarán a mjorar su juego de marketing por correo electrónico.

Preguntas most frequent

¿How do I cancel my Constant Contact account? For cerrar su cuenta de Constant Contact, debe llamar al equipo de invoicing. Puede comunicarse con el soporte de invoicing call 855-229-5506 Monday through Friday, 8 a.m. to 8 p.m. ET. ¿Puedes cancelar Constant Contact en cualquier momento? If, if cancela su cuenta y no es elegible para un reembolso, su cuenta se cerrará al final del ciclo de invoicing actual. If embargoed, it is necessary to receive an electronic correo of confirmation of cancellation, so that the recommendation is communicated with the department of invoicing al menos tres días cábiles antes de que venza su próxima invoice. ¿Constant contact of reembolsos?Constant Contact holds a 30-day dinner return guarantee, which means that the platform offers refunds within 30 days after payment. Una vez que pasa la marca de 30 jours, the platform tiene una política de no reembolso. If necessary solicitar a reembolso, asegúrese de exportar su lista de contactos primero, ya que su cuenta se cerrará de inmediato. Is it the best marketing platform by correo electrónico? Eso depends on the necessities of his negotiation. ActiveCampaign es genial site tomas en serio la automation. If you are concerned about lower costs, Sendinblue offers a generous free plan. Recomimendo consultar nuestros 10 better marketing services by correo electrónico in 2022para encontrar el EMS adecuado para usted.


Video How to cancel constant contact account

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