How to approve comments on facebook

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Guide paso a paso para moderar comments en la chronología de Facebook

Published on April 18, 2012


tía pescador Independent writer

By Lisa Barnett and Tia Fisher Si eres el administrador de un página de Facebook, a tenuido un tiempo para acostumbrarte a los cambios impuestos por Facebook avec la introducción de la línea de tiempo. ¿Cómo te ha ido? The first thing you can see is the presentation of the new panel of administration, it is possible that it will be lost for completeness and will be buscando todas esas hermosas herramientas de administración that Facebook promises us. Bueno, lo hemos estado probando y aquí está nuestra guide paso a paso para moderar publicaciones y commentarios en la línea de tiempo de Facebook. ¡Espero eso help! The administration sectionLo primero es lo primero: debe estar en la sección de administración. To ‘show’ the administration panel of the page, click on the button of the administration panel that you will find in the superior section derecha in the superior part of its time line.


Una vez que esté en el panel de administración, verá algo similar a esto:


Step 1: Ver Actividad. Consult ‘Notificaciones’ para ver la última publication, respuesta, voto o Me gusta Desde aquí, puede ver à quién le ha gustado una publicación, publicado en su línea de tiempo or respondido a una updating de estado más recientemente. You can click on this page to check the real content of the page, and you can delete or indicate that you want to review the spam comments you have hidden on this page (también desde el ‘Registro de actividad’, ver más adelante).


Puedes ver que hay comments de Spam (occultos de la página) por los tres pequeños puntos. Haga click on ellos y tendrá la oportunidad de eliminar el correo no deseado por completo, o marcarlo como ‘No es correo no deseado’.


If you click on “See all”, you can configure an RSS feed of notifications and also click on the user’s profile.


Step 2: Access “Activity Log” by clicking “Manage”, then from the drop-down menu choosing “Use Activity Log”. Go here to moderate your journal content – check it against your terms and show/hide/remove content by page admin or others. Here you can also check the page admin activity (useful for teams) and your spam messages.


This takes you to this page, with “All” by default in the top right drop-down menu.


The other drop-down options under “All” are:


The “All” section excludes “Spam”, by the way, but otherwise all content can be seen here, and the drop-down lists give filters so you can search for content more easily. Note, however, that “Comments” stands for “Page Admin Comments”. User comments should be found through the post to which they relate. “All” shows you, in chronological order:

  • Status updates made by the Page admin
  • Replies (i.e. comments) made by the Page admin
  • Photos/videos posted by the Page admin
  • Photos/videos posted by users – hidden or visible.*
  • Posts from other people on your timeline – hidden or visible.*
  • Replies (aka comments) made by users – to find comments on posts, look for the speech bubble next to a post and click on it.
  • Questions, events posted by Page Admin

*Important: We found the occasional post from a user that was on the homepage, but did not appear here. Additionally, we’ve had odd occurrences of posts that we manually hidden that should have been kept in “All” and “Posts by Others” with the icon hidden – but strangely found their way to the folder Spam instead. Has this happened to anyone else? Lesson: Always check the spam folder for missing messages, as well as the front-end, to be sure you haven’t missed anything. Comments: If a message has comments, a speech bubble icon will be on the left of it. Hover over it, and it will say how many comments the post has. Click it to be taken to the feed (from where you can “like” or delete).


Hidden vs ‘allowed’ (= ‘visible on page’) On the right hand-side are icons showing whether the content is visible (“allowed”) or hidden on the timeline. If you click on either of the icons, you can choose to delete it or if it is hidden, allow it on the page.


Step 3: Check ‘Spam’ posts This is now where you will find all the posts which have been caught by: 1. The filters set by Page Admin 2. Facebook’s own inbuilt filters – which remain a mystery to us. This is what is says about them on Facebook Help:


All the posts should show the circle with the line through it, depicting that the content is hidden from the page.We strongly advise you to check your spam filters as part of your moderation and ‘unmark as spam’ where Facebook has got it wrong. Note our comment above – we’ve sometimes found posts we’ve hidden maunually in this folder, but we’ve pretty sure this was a Facebook blip. Step 4: Check ‘Posts by others’ This content should all be in the ‘All’ section above, but you may find it more efficient to check it here. These are posts that users have posted directly onto your timeline, rather than replying to any Page status updates. Users can now post to your wall without being a fan and ‘liking’ your page. On the right hand side, it will show you whether the post is visible or hidden from the page. You can choose to hide or delete posts here by clicking on the icon. You can also get the link to the post by clicking on the word ‘timeline’ or right clicking and choosing ‘save link location’. You can see if there have been any further comments/responses by clicking on the comment box marked by the red circle, as we showed in the ‘All’ section:


From there you can delete (or ‘like’) comments as you wish. Step 5: Check ‘Posts by others’ on the FRONT END of your timeline


As we have said above, it’s best not to rely on everything appearing in the activity log so, if you aren’t using any other kind of reliable Facebook management tool, then we would recommend that you also check the front end of Facebook. ‘Posts by others’ (above) filters your Page admin posts out from the timeline content, making it easier to see what others have posted. You may have opted in (‘Manage>‘Edit Page’) to show the box containing ‘Recent Posts by Others’ at the top right of your timeline, and alternatively, you can quickly check this box, expanding it by clicking ‘See all’ in the corner, and delete (not hide) posts from the page this way too.


Page setting options Posting by others options Of course you could choose to stop people posting on your altogether, and there may be situations (such as a social media crisis) where you may choose to do so – or you may choose to have them hidden until you have checked them to make sure they are within your terms. Here are Facebook’s instructions for turning off, or pre-moderating posts, or removing the ‘recent posts by others’ box at the top of your timeline. We should point out here that it’s very unwise to delete criticism of your brand from your timeline just because it hurts. Honesty, transparency and responsiveness are king. And remember anyone can write on your wall now, even people that haven’t ‘liked’ your page. Edit page options:


  1. Allow a ‘posting by others’ box for text / photo / video to appear at the top of your timeline. If you don’t allow this, others can’t ‘start a conversation’ on your page, only respond to you with a comment (and no photos or videos are possible on a comment)
  2. You can choose to have the box collating recent posts by others at the top of your page.
  3. You can choose to have posts (although not comments) hidden until Page admins approve them
  4. You can choose to allow users to message Admins directly by offering them the ‘Message’ button on your timeline (just under your cover image). These messages will appear in the ‘Admin Panel’, in conversational thread display
  5. Moderation blocklist – add words you would like to filter as ‘Spam’ – for example “http://” which will pick up spam links. Facebook also offers 2 inbuilt levels of profanity blacklist medium/strong (though we’ve never seen the lists to say what is blocked).

Things to note: Note that spam and hidden posts are always visible to the user who posted them, and their activity will appear in their own timeline and be visible according to their own privacy settings. It is hidden only on the Page. Note that if you choose to delete, rather than hide content, it is gone forever, with no record of it. Escalating content You may need to refer content on for a second opinion or to another department. In order to send the link for the actual post when you are escalating anything, you can click on the word ‘timeline’ to get the comment to open in a new window, or right click and copy link location. Friend’s activity This is a box which will appear to a user if they have friends who have tagged or mentioned the brand in an update. It appears below a box of profile pics of friends who have liked the page. 0f56d65c543256f16716153bc2e43822 You have no control over this – nor will you be able to see what your page visitors are seeing. Visitors to your page will be able to see what their friends are saying about your brand (subject to the privacy permissions they applied to that post) Here’s what Facebook says about it:

“When people visit a Facebook page, they see what their friends and people they follow are saying about it. For example, if someone tags a Page in one of their posts or checks in to a location, the people they originally shared with will see those stories highlighted for them on the Page’s timeline. Friends’ activity is only visible to people in the post’s audience, and the 9cbd40649ab5af70203674445b5f1c12icon in the upper-right corner distinguishes these posts from Page posts.

Nous mentionnons cela à titre d’information uniquement, car cela peut être un peu déroutant. Mais l’administrateur ne peut rien faire – il ne sera pas non plus au courant de ce que les utilisateurs voient. Est-ce une amélioration ? We don’t think the new admin panel has made lives of the those who have to moderate the comments any easier. Whilst it does have all the functionality there, but it feels very clunky and somewhat un-intuitive – and we don’t quite trust it yet, to be honest. At eModeration we moderate a wide variety of client’s Facebook pages and there have been some strange anomalies occurring since timeline started. As well as the Spam folder issue mentioned above, we use some third party Facebook management tools and these have shown some oddities. Some of the content has been appearing first in these tools before it is appearing in the timeline. While one tool saw the content appear first there, the other tool was not showing responses made by the Page admin in theirs … It’s been a fun time. No matter what tool you use, we always recommend that you look at the front-end of Facebook so you have the view that your fans and potential fans see. Over the next few weeks, we hope to see these bugs or glitches disappearing from the Facebook timeline. Interestingly when we tried to report a bug with some content not appearing, there was a bug in the Facebook reporting tool … If you have found any wierd stuff, shortcuts, hints and tips on how to moderate content on your timeline, do let us know below.



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Filed Under: Social Media Updates

How To Approve Facebook Comments On Your Page and Ads?

by Paco Vermeulen

about facebook comments

Wouldn’t it be nice to approve Facebook comments before they were posted?

If you’re responsible for social media management, this will often include the moderation of comments. Liking positive comments, replying to questions, but also removing spam and negativity or banning users.

The biggest challenge with comment moderation on Facebook is that it is a 24/7 task, that never ends.

Because comments that are posted on your page posts or ads are instantly visible after posting, you need to always be on guard. The moment you’re notified of a new comment you should check it and act on it.

This is what makes Facebook comment moderation a much more demanding task than for example moderation of comments on a WordPress blog (where you can set that new comments are only posted after your review & approval). This leaves many wondering…

Can’t I review and approve comments on Facebook before they’re posted?

Yes, and no.

In this article we’ll show how you can review posts on your Facebook page before they’re published. And we’ll also show you how our comment moderation software allows you to approve Facebook comments before they’re made publicly visible on your posts and ads.

Reviewing posts before they are published on your Facebook business page

Let’s start with the most straightforward setting, that’s natively available in Facebook.

Inside your Facebook page settings, you’ll find the Visitor Posts setting. Here you can choose to completely disable the ability for people to post on your page. If you do want to allow your community to post to your page, it’s highly recommended to check the option to Review posts by other people before they are published to the page.

facebook revise publications antes de publicar facebook review posts before posting

When checking this option, posts that people write on your page will be available for review in your activity log. There you can approve them before they are posted publicly.

Do note that posts that are not approved (yet) may already appear in search, the news feeds and other places on Facebook. So it’s not perfect, but at least it can help you limit the visibility of unwanted posts.

I know, “posts” aren’t the same thing as “comments” for which Facebook doesn’t offer such a checkbox.

To help page admins and advertisers moderate unwanted comments, Facebook just offers two features:

  1. The Facebook profanity filter that just works in English and doesn’t understand “internet slang”.
  2. The Facebook page moderation list to hide Facebook comments with certain words, phrases and emojis.

Approve Facebook comments on posts and ads

La observación de que Facebook en sí apenas ofrece posibilidades para moderar comentarios de manera proactiva, nos dio la idea inicial de desarrollar CommentGuard, nuestro software de moderación de comentarios para Facebook e Instagram .

Queríamos poder ocultar los comentarios no deseados a los pocos segundos de ser publicados, luego revisar todos los comentarios en nuestras publicaciones y anuncios en un tablero y dar me gusta o responder si es necesario.

La clave para nosotros era ocultar rápidamente y mostrar manualmente después de nuestra revisión y aprobación.

Puede usarlo para revisar y comentar publicaciones y anuncios de Facebook.

Primero conectarás tu cuenta de Facebook. Luego, seleccionará las páginas de Facebook y las cuentas comerciales de Instagram que le gustaría moderar.

Et enfin habilitará la configuration de modération de su elección.

  • Ocultar toxicidad (comentarios grosseros, irrespetuosos, abusivos o irrazonables)
  • Occult blasphemies
  • hidden url
  • Occult images and GIFs
  • Hidden Emojis (todos o específicamente seleccionados)
  • Ocultar palabras clave en la lista negra
  • Ocultar todos los commentaries (modo privado)

CommentGuard monitors posts and ads 24 hours a day, 7 days a week, and automatically obfuscates comments and enables permitted configuration settings.

Todos los comments aparecerán in su control panel para su revision, donde puede indicate que le gusta, occultar, mostrar, eliminar, prohibir, responder or send a private message , all in a solo lugar.

captura de pantalla de la application commentguard screenshot of commentguard app Approve all Facebook comments before posting them

Since the “private mode” configuration is enabled, CommentGuard automatically displays all new comments and all posted and announced comments in real time.

Esto le permitirá revisar y aprobar all los comments de Facebook antes de que se publicen.

Sé que eso no es del todo cierto, porque un occulto commentaire de Facebook todavía está allí, pero mientras esté occulto, solo será visible para la persona que lo escribió y sus amigos.

Pero limited in general the visibility of the commentaries of the misma manera that revised the publication of other personas before they were published on the page .

After reviewing comments on CommentGuard and approving, you can return to Facebook to increase visibility on all author comments and our friends.

Photo of the author

Paco Vermeulen

Paco Vermeulen is a Facebook advertising expert with over 8 years of experience. Antes de comenzar su viaje empresarial, adquirió experiencia como commercializador digital, comercializador de crecimiento y CMO. He holds a master’s degree in marketing from the Universidad VU de Ásterdam.

LinkedIn | Facebook | Gorjeo

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